Role : SME Sales Shift Lead

Location: Bangalore, India
Reporting to: SME Sales Lead (UK)
Markets Covered: US, Canada, UK & other English-speaking regions
Tools Used: Zendesk (calls, tickets), Calendly, Bark Platform
Manages Team: Yes, a team of Sales Executive(s) and Onboarding Specialist(s)

About the Company.

Company is an online services marketplace connecting customers with professionals across over 1,000 categories. Operating in nine countries including the UK, US, Australia, Canada, and New Zealand, we're transforming how people find trusted service providers for everything from home improvement to professional services.

Our platform uses cutting-edge technology to match customers with the right professionals quickly and efficiently. We're currently undergoing an exciting transformation: migrating from a lead generation model to a full marketplace platform with subscription based pricing.

As a profitable, PE backed scale up (EMK Capital), Company offers the best of both worlds:



the agility and innovation of a fast moving business combined with financial stability and resources for growth. We recently launched our recent marketplace model in Australia (Q4 2025) and are preparing for rollout to the UK and US markets in 2026. You'll have genuine ownership, responsibility, and the opportunity to shape our commercial strategy during a pivotal transformation phase with the chance to make your own contribution to our journey.

Role Overview

The SME Sales Shift Lead is responsible for leading, coaching, and managing a team of SME Sales Executives to ensure high performance against targets and a consistent, high-quality seller experience. The role requires personal sales ability and a desire to sell whilst managing a team of SME Sales Executives. This includes performance management, real-time coaching, and operational oversight across outbound calling, live selling, seller activation, and onboarding.

Working closely with the SME Sales Lead (UK), this role ensures t

📌 SME Sales Lead new (Bengaluru)
🏢 Shinewell
📍 Bengaluru