- Kiosist is a virtual front desk assistance provider for hotels in the USA. Kiosist is seeking a full time Front Desk Representative for an on-site role located in Surat.

Role Description
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guests stay through up-selling
- Doing reservations, cancellation and modification of bookings of hotel rooms
- Guiding guests about hotel amenities, local areas and direction
- Smooth check-in and check-out of guests from the hotels in the USA using the virtual front desk




- Communicating and collaborating with the local hotel team and participating in the smooth overall operation of the hotel

Skills and Experience required
- Experience in the hospitality industry or related industry
- Service focused personality is essential
- Fluency in English, both verbal and written
- Strong customer service skills, such as empathy, listening skill, problem-solving skill
- Excellent verbal and written communication skills
- Organizational and time management abilities
- Should be comfortable for rotational shifts
- Freshers can apply

📌 Front Desk Representative (Surat)
🏢 Kiosist
📍 Surat