Roles and Responsibilities :
- Manage daily operations of the call center, ensuring efficient handling of customer queries and issues.
- Lead a team of agents to achieve sales targets, provide coaching, training, and feedback to improve performance.
- Develop strategies to increase productivity, reduce attrition rates, and enhance overall team morale.
- Collaborate with other departments to resolve complex customer complaints and improve overall customer satisfaction.
Job Requirements :
- 4-5 years of experience in BPO or call center management.
- Proven track record in managing teams effectively to achieve sales targets.
- Robust knowledge of call center operations, including scheduling software applications (e.g., Asterisk) .
- Excellent communication skills with ability to handle high-pressure situations professionally.
📌 Team Lead (New Delhi)
🏢 National Institute for Smart Government (NISG)
📍 New Delhi
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