We are looking for a dynamic Retail Accounts & Business Sales Specialist to manage and expand relationships with retail partners, distributors, system integrators, resellers, and SMB customers. The ideal candidate should have strong account management, sales, and business development skills with experience in the IT hardware industry.
Key Responsibilities:
- Identify, onboard, and develop new retail partners, resellers, distributors, and system integrators.
- Build and maintain robust relationships with existing retail accounts to drive long-term business growth.
- Develop and execute sales strategies to increase order volumes and revenue.
- Handle direct sales inquiries from SMB and business customers.
- Prepare competitive quotations, pricing, and promotional offers for retail partners.
- Conduct regular account reviews and ensure high customer satisfaction.
- Provide product training and technical knowledge to channel partners.
- Coordinate with the operations team to ensure product availability and timely deliveries.
- Resolve customer queries, complaints,
and service-related issues promptly.
- Identify cross-selling and upselling opportunities within existing accounts.
- Maintain accurate customer records, sales activities, and opportunities in the CRM system.
- Monitor sales performance and consistently achieve assigned revenue and account growth targets.
- Gather market intelligence and customer feedback to improve products and services.
Required Skills:
- Account Management & Customer Relationship Building
- Retail Sales & Business Development
- Negotiation & Deal Closure
- CRM Management & Sales Reporting
- Customer Retention & Growth Planning
- Retail Channel Management
- Order Processing & Sales Coordination
- Excellent Communication Skills (English & Regional Language)
- Problem Solving & Customer Service
- Sales Analytics & Performance Tracking
Required Qualifications:
- 35 years of experience in Retail Sales, Business Deve