- Lead a team of professionals to deliver strategic business services to key accounts.
- Oversee the planning, execution, and delivery of critical projects to ensure alignment with client expectations and company goals.
- Foster strong relationships with key clients to understand their needs and drive satisfaction.
- Champion process engineering and innovation initiatives to enhance operational efficiency and service quality.
- Monitor performance metrics and implement strategies to achieve ambitious productivity targets.
- Collaborate with cross-functional teams to develop and implement solutions that improve the customer experience.
- Provide guidance and support to team members, nurturing a culture of collaboration and accountability.
- Act as a liaison between clients and internal teams, ensuring clear communication and understanding of project objectives.
- Continuously assess and refine service delivery processes to maintain high quality standards.
- Stay updated on industry trends to enhance the competitive position of the service portfolio.
- Bachelor's degree in Computer Science or a related field.
- Minimum 5 years of experience in key account delivery and operational leadership.
- Proven track record of driving customer satisfaction and enhancing client relationships.
- Strong knowledge of robotic process automation (RPA) and its application in business processes.
- Excellent problem-solving skills and the ability to make data-driven decisions.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
- Strong leadership qualities with experience in managing and engaging teams.
- Experience in project management with a focus on planning, execution, and delivering results on time.
- Ability to innovate and implement process engineering initiatives for operational excellence.
- Familiarity with industry best practices and trends in service delivery and customer experience.