Overview
Position Summary
Job Title

Lead Developer - ServiceNow (CMDB, ITOM, TSOM, TSM)

Location

[Chennai / Bangalore /Pune/ Hyderabad / Kolkata / Gurgaon]

Experience
ITSM, integration, Custom app development, UI/UX
7+ years total experience with 3-5 years of hands-on experience in ServiceNow platform modules (CMDB, ITOM, TSOM, TSM).

Job Summary
We are seeking an experienced ServiceNow Lead Developer to design, develop, and implement scalable solutions on the ServiceNow platform. The ideal candidate will have deep expertise in CMDB, ITOM, TSOM, and TSM modules, along with robust hands-on development experience in ServiceNow scripting, integrations, and platform architecture.

The candidate will play a key role in driving ServiceNow platform development, CMDB maturity, IT Operations automation, and telecom service operations transformation, while mentoring junior developers and collaborating with cross-functional teams.

Key Responsibilities

ServiceNow Development
- Design, develop, and implement solutions on the ServiceNow platform aligned with business requirements.




- Build and customize ServiceNow applications using:
- Business Rules
- Script Includes
- Client Scripts
- UI Policies
- UI Actions
- Flow Designer
- Workflows
- Lead development efforts and ensure adherence to ServiceNow development best practices.

CMDB Management
- Design and maintain CMDB data model and CI relationships.
- Implement CMDB governance, health dashboards, and data quality rules.
- Configure and manage Discovery and Service Mapping integrations.
- Ensure accurate CI lifecycle management and relationship mapping.

ITOM & TSOM Implementation
- Implement and support IT Operations Management capabilities including:
- Event Management
- Discovery
- Service Mapping
- Operational Intelligence
- Work on Telecom Service Operations Management (TSOM) solutions for telecom network/service monitoring.
- Configure event correlation, alert management, and automation workflows.

TSM (Telecom Servi

📌 ServiceNow Sr. Software Engineer (Pune Division)
🏢 Prodapt
📍 Pune Division