Key Responsibilities
- Field Service Operations
- Lead installation, maintenance, and troubleshooting of SABRE / SABRE 3D systems at customer site
- Ensure maximum uptime and performance of installed tools
- Manage onsite service activities, including corrective and preventive maintenance
- Oversee technical issue escalation and resolution in coordination with engineering team
- Customer Management (Critical for this role)
- Act as primary point of contact for Amkor Korea (K5) service-related matters
- Build solid customer relationships and maintain high satisfaction
- Lead regular service review meetings with customer (performance, issues, improvements)
- Support business growth by enhancing customer trust and preventing competitor penetration
- Cross-functional Collaboration
- Work closely with Sales, Product Group (PG), and Engineering teams
- Support new tool installation, evaluation, and acceptance process
- Drive issue resolution through internal alignment (Field, PG, R&D;)
- Provide feedback to improve product performance and serviceability




- Performance & Metrics Management
- Monitor service KPIs (uptime, response time, MTBF/MTTR, stop loss, customer satisfaction)
- Lead continuous improvement initiatives at customer site
- Provide regular reports to management and stakeholders

The impact you’ll make
Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites. Ensures adequate records and systems are maintained. Schedules personnel responding to critical situations. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention. Selects, develops and evaluates personnel to ensure the efficient operation of the function.

What You’ll Do
Who we’re looking for
- Bachelor’s degree in Engineering (Electrical, Mechanical, or related field

📌 Mgr, Field Service (Churachandpur)
🏢 Lam Research
📍 Churachandpur