Role: Senior Consultant Specialist (Incident Management)

Location: Pune/Hyd

Experience: 7-12 Years

Job Description:

Key accountabilities
- Own and drive the end-to-end Incident Management lifecycle (identification, logging, triage, prioritisation, coordination, service restoration, closure).
- Lead major incident execution for cybersecurity technology incidents: establish bridges, confirm roles, drive actions, manage timelines, remove blockers, and escalate appropriately.
- Coordinate response for incidents impacting critical cybersecurity technologies across Endpoint Security, Data Security, Network Security, Application Security and SIEM/SOAR
- Partner with engineering/operations teams to analyze, investigate and remediate cybersecurity application incidents in operational/production environments.
- Ensure effective engagement of SMEs and dependent teams to restore service safely and quickly.
- Provide clear, timely, audience-appropriate communications to stakeholders (service owners, cyber leadership, technology partners, impacted teams),



including regular situation updates and recovery expectations.
- Operate in accordance with ITIL-aligned processes (Incident, Change Management, Problem Management).
- Partner closely with the Problem Manager to ensure effective hand-offs (e.g., major incident follow-up into problem, repeat incident reduction, known errors/workarounds).

Requirements
- Demonstrable experience in IT Service Management, with significant hands-on experience in Incident Management (including major incident coordination) in a complex, multi-team environment.
- Strong working knowledge of ITIL-aligned practices, especially Incident, Problem and Change Management and how they interact to improve service stability.
- Experience using service management tooling (e.g., ServiceNow or equivalent) to manage incident workflows, communications, reporting and knowledge artefacts.
- Solid analytical and problem-solving skills ability to assess impact, drive

📌 Senior Consultant Specialist (Pune)
🏢 Purview Services
📍 Pune