Job Overview
We are hiring a Technical Onboarding Manager (TOM).

Your job is to guide new clients through their first 48 hours inside the program. You remove confusion, fix tech issues, assign the right 1:1 Coach, and make sure clients are fully set up before strategy begins.

This is not a passive support role. You are responsible for structure, clarity, activation speed, and client confidence.

This is a client-facing role. You must be clear, confident, calm, and reliable.

Most of our clients are 45+ and not tech-savvy. Patience and robust communication are required.

Benefits
- Salary: $900 per month
- Payment: Twice a month via Wise. Always on time.
- Performance bonuses based on CSAT (client rating) and CSQ (coach rating)
- OTE: $1,050–$1,400/month
- Bonus tiers from $30–$100 per category (minimum 20 surveys / 20 handoffs per month)
- Fully remote, long-term role
- Clear scorecard and monthly reviews
- Career growth path (Senior TOM, Lead TOM, CSM)
- 4,000+ clients served since 2019

SCHEDULE
- 7.5 hours per day (Monday to Friday)
- No fixed shift required.



You may work a straight or split shift.
- You must attend tea ---------- etings (usually 3pm CET)
- Work 7.5 total hours per day within the 8 AM ET to 2 AM ET coverage window, not across the entire window
- Confirm your preferred working hours during hiring
- Maintain a schedule that is sustainable long term

Consistently low energy or repeated mistakes caused by poor schedule management will be treated as performance issues.

Responsibilities
- Run structured Activation Calls
- Fully activate every client within 48 hours. Activation means the client has access to Kajabi, Slack, the Client Master Sheet, AI tools (AVA & VERA), understands where everything is, has a Coach assigned, and has their Kickoff Call booked.
- Book Kickoff Call same day or next day
- Assign the correct 1:1 Coach based on phase, fluency, timezone, and availability
- Build authority for the assigned Coach so the client feels confident

📌 Client Activation Manager (Warangal)
🏢 OnlineJobs.PH
📍 Warangal