The Operations Executive is responsible for ensuring smooth day-to-day hospital operations, coordinating between departments, and enhancing patient experience. The role involves managing operational processes, monitoring service quality, and supporting administrative functions to ensure efficient healthcare delivery.
Key Responsibilities:
- Oversee daily hospital operations including OPD, IPD, diagnostics, and support services
- Coordinate with medical, nursing, and administrative teams for seamless workflow
- Ensure adherence to hospital policies, NABH standards, and regulatory compliance
- Monitor patient flow, admission and discharge processes
- Handle patient queries, escalations, and ensure high patient satisfaction
- Maintain and track operational reports, MIS, and KPIs
- Assist in staff scheduling and resource allocation
- Coordinate with vendors and ensure timely availability of supplies and services
- Support billing, front office, and insurance coordination when required
- Conduct regular audits and suggest process improvements
- Ensure hygiene, safety,
and quality standards across departments
Key Skills & Competencies:
- Strong communication and interpersonal skills
- Problem-solving and decision-making ability
- Good organizational and multitasking skills
- Knowledge of hospital operations and healthcare processes
- Proficiency in MS Office and hospital management systems
- Ability to handle pressure and patient-centric situations
Qualifications:
- Bachelors degree in Hospital Administration / Healthcare Management / Business Administration
- MBA (Hospital Administration/Healthcare) preferred
Experience:
- 14 years of experience in hospital operations / healthcare industry
- Freshers with relevant qualifications may also be considered