We are seeking an experienced Chat Support Specialist with 2+ years of customer support experience to provide exceptional customer service through chat-based interactions. The ideal candidate will possess strong communication skills, problem-solving abilities, and experience handling customer inquiries, complaints, and service requests in a fast-paced environment. The role requires working in rotational shifts to support global customers.
Key Responsibilities
- Handle customer inquiries, concerns, and service requests via live chat in a professional and timely manner.
- Deliver high-quality customer support while maintaining defined service levels and customer satisfaction metrics.
- Investigate and resolve customer issues, escalating complex cases to appropriate teams when necessary.
- Provide accurate information regarding products, services, policies, and procedures.
- Maintain detailed records of customer interactions and resolutions in CRM/ticketing systems.
- Monitor multiple chat conversations simultaneously while ensuring accuracy and responsiveness.
- Collaborate with cross-functional teams to resolve customer concerns efficiently.
- Identify recurring customer issues and provide feedback for process improvements.
- Meet or exceed productivity, quality, and customer satisfaction targets.
- Support training and mentoring of junior team members when required.
Required Skills & Qualifications
- Bachelor's degree in any discipline.
- Minimum 6 years of experience in Chat Support, Customer Support, Customer Service, or Technical Support.
- Excellent written and verbal communication skills in English.
- Solid typing speed and multitasking abilities.
- Experience working with CRM, ticketing, or customer support platforms.
- Strong analytical and problem-solving skills.
📌 Chat Support Specialist (Panchkula)
🏢 programming.com
📍 Panchkula
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