Position: Service Desk Analyst

Location: Mohali

Shift: Rotational UK Shifts

Employment Type: Full time

Experience: Freshers & Experienced Candidates Welcome

About the Role

We are looking for a proactive and customer-focused Service Desk Analyst to join our IT support team. The ideal candidate will be responsible for providing first-level technical support, troubleshooting IT issues, and ensuring timely resolution of user requests. This role is ideal for fresh graduates who are passionate about technology and customer service and are looking to build a career in IT support.

Key Responsibilities
- Provide first-line technical support to end users via phone, email, chat, and ticketing systems.
- Diagnose and troubleshoot hardware, software, network, and system-related issues.
- Log, track, and manage incidents and service requests through the ticket management system.
- Escalate complex technical issues to appropriate support teams when required.
- Assist users with account management, password resets, software installations, and system access requests.




- Monitor and follow up on open tickets to ensure timely resolution and customer satisfaction.
- Maintain accurate documentation of issues, resolutions, and support procedures.
- Adhere to service level agreements (SLAs) and organizational support processes.
- Collaborate with internal teams to identify and resolve recurring technical issues.

Eligibility Criteria
- B.Tech / Bachelor’s Degree in Computer Science or a related field.
- Freshers are encouraged to apply.
- Basic understanding of IT infrastructure, operating systems, and networking concepts.
- Knowledge of troubleshooting desktop, laptop, software, and connectivity issues.
- Familiarity with Windows operating systems, Microsoft Office, and common business applications.

Preferred Skills
- Strong problem-solving and analytical abilities.
- Excellent verbal and written communication skills.
- Customer-service-oriented mindset.
- Ability to work effectiv

📌 Service Desk Analyst (Sahibzada Ajit Singh Nagar)
🏢 Turbomeg
📍 Sahibzada Ajit Singh Nagar