Profile Description:

The role of an AVP is to deliver as a client partner and drive value on operations, cost, and relationship for IKS and the client. The expectation is that this role will effectively, plan, coordinate and direct the teams involved with client delivery as well as enabling teams to deliver the above said values.

Note: Hospital Billing Experience is Mandatory

Key Responsibilities:

Process:
- Act as CBO Leader for the client practice
- Drive teams to meet SLAs/metrics via resource optimization, action plans & performance reviews
- Ensure Quality norm adherence; identify process issues impacting delivery or client business
- Course-correct delivery proactively analyze metrics trends, escalations, client feedback and strategy
- Own escalations and opportunities from clients / Client Services / market leader
- Identify and fix root causes of issues
- Raise engagement & delivery quality to operate as a partner, not a vendor
- Become a healthcare / RCM expert with a robust focus on Hospital Billing / Acute Care to enable deep client value conversations




- Manage VOC & CSAT through governance, timely issue detection/prevention, aligned to client goals
- Partner with Solutions, Implementation & Client Services on client startup through steady state
- Maintain the Standard Operating Document; deviate only with written client approval
- Be proficient in SOW/contract nuances for accounts managed
- Understand RCM business economics & levers; build forecasts and account growth plans
- Maintain and improve delivery efficiency across managed functions
- Drive self-disruption via technology, PI/PE interventions
- Identify automation opportunities to improve efficiency & quality
- Execute org-level operational/process efficiency initiatives; review gap-to-goal with PI/PE leader
- Collaborate with Market Leaders on new business opportunities
- Drive Compliance policy adherence across managed functions
- Enforce PHI & HIPAA compliance
- Stay current on regulatory/s

📌 Associate Vice President (Chennai)
🏢 IKS Health
📍 Chennai