PRINCIPAL ACCOUNTABILITY:
- All aspects of the daily operation of the hotel s Room Service operation.
- Supervise all Room Service personnel.
- Respond to guest complaints in a timely manner.
- Work with other FB managers and keep them informed of FB issues as they arise.
- Organize all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labour on a daily basis through the time management system.
- Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems
- Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals as necessary.
- Coordinate and monitor all phases of Loss Prevention in the Room Service operation.
- Ensure compliance with In Room dining SOP s .
- Ensure the training of department heads and employees on SOP s, report preparation and technical job tasks
- Monitor and supervise the mini-bar department.
- Ensure effective communications between each shift.
- Supervise the room service area in order to attract, retain, and motivate the employees.
- Ensure optimal level of service, quality, and hospitality are provided to guest.
- Regularly review house counts, forecast and VIP list and maintain the confidentiality of the hotel and its guests
- Ensure the timeliness and accuracy of the amenity set-up and delivery.
- Ensure compliance with all local liquor laws, and health and sanitation regulations.
- Ensure that Hospitality Suites are being set-up, serviced and broken down in a timely manner and according to instructions
- Ensure all staff are meeting all established standards of service.
- Monitor and maintain cleanliness of In-Room Dining areas and work areas
- Plan and conduct meetings for outlets on a monthly basis to ensure staff is correctly communicated with and that staff are con