Core Skills
- Strong written and verbal communication skills.
- Excellent attention to detail and accuracy in data handling.
- Strong accountability and ownership of assigned activities.
- Ability to manage multiple tasks and prioritize workload effectively.
- Good analytical and problem-solving skills.
- Ability to follow defined processes and standard operating procedures.
- Strong documentation and record management skills.
- Ability to work independently with minimal supervision.
Technical Skills
- Proficiency in Microsoft Office applications, especially Excel.
- Experience working with enterprise applications, workflow tools, or ticketing systems.
- Basic understanding of data validation and reporting activities.
- Ability to quickly learn new applications and business processes.
Preferred Skills
- Experience in backend operations, customer support, insurance operations, compliance operations, or data management.
- Exposure to regulatory/compliance-based processes is an added advantage.
- Experience supporting global customers preferred.
KRA
- Perform accurate data entry and system updates.
- Validate information and identify discrepancies.
- Maintain accurate records and documentation.
- Ensure compliance with defined data quality standards.
- Maintain project SLA and timelines.
Additional Specification
- Candidates should be comfortable working in rotational shifts, including night shifts.
- Immediate joiners preferred.
- Candidates should demonstrate stability and commitment in previous employment.
- Strong willingness to learn business processes and technology platforms.
- Ability to work in a team-oriented and customer-focused workplace.
- Experience supporting US-based customers/business operations is preferred.
- Shift: Flexible US Shift (Eastern and Pacific Time Zone)
- Working Days: 5 Days