Kochi

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Job Description
- Serve as Tier-2/3 escalation for collaboration tooling issues and define Tier-1 standards for the Service Desk.
- Own governance standards across Microsoft 365 (Teams, SharePoint Online, OneDrive, Exchange), Slack, Atlassian Confluence, and Zoom as some examples.
- Lead current tool rollouts, and lead and support new use cases for existing tools, working with both technical and non-technical business partners.
- Enforce naming conventions, ownership models, lifecycle policies, and archival standards for collaboration environments.
- Control external collaboration and guest access to prevent unmanaged sprawl and shadow tool adoption.
- Own data governance controls within collaboration platforms, including sensitivity labels, retention policies, and deletion workflows.
- Assist with legal holds, eDiscovery requests, and compliance audits in partnership with Legal and Security teams.
- Enforce least-privilege access models and govern group ownership and access reviews across platforms.




- Maintain documentation standards for SOPs and runbooks, and drive cleanup of stale or orphaned content in the tools.
- Evaluate overlap between collaboration tools and support migrations, rationalization, and coexistence strategies.
- Govern integrations between collaboration platforms and ITSM, incident response, and monitoring tools.

Qualifications
- 5+ years of experience administering and governing enterprise collaboration platforms.
- Hands-on experience with Microsoft Purview, SharePoint governance, and Teams or similar tools in total lifecycle management.
- Familiarity with administration and data governance best practices.
- Working knowledge of SSO, MFA, and conditional access as they apply to collaboration tooling.
- Proven ability to collaborate with Systems Engineering and Security teams to drive technical resolution and maintain compliance.
- Strong organizational skills and attention to detail—you take ownership of environments an

📌 Collaboration Administrator (Kochi)
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📍 Kochi