Job Summary We are looking for a proactive and detail-oriented E-commerce Quick Commerce Executive to manage our online sales operations across various e-commerce and quick commerce platforms. The ideal candidate will be responsible for order processing, inventory coordination, accounting entries, reconciliation, returns management, and ensuring smooth day-to-day online operations.
Key Responsibilities
1. E-commerce Quick Commerce Operations
- Manage seller accounts across all e-commerce and quick commerce platforms.
- Monitor incoming orders and ensure timely processing.
- Coordinate with the warehouse/packing team to ensure accurate packing and dispatch of orders.
- Ensure all orders are shipped within platform timelines.
- Track shipments and coordinate with logistics partners to resolve delivery delays or exceptions.
- Handle customer order-related queries and coordinate with platform support whenever required.
- Monitor seller performance metrics and work to maintain high service levels.
- Ensure order accuracy from receipt to delivery.
- Coordinate stock availability and update inventory across all platforms.
- Monitor inventory levels and report low-stock or stock discrepancy issues.
- Prevent overselling by ensuring timely stock updates.
3. Returns Refund Management
- Process all customer returns, replacements, cancellations, and refunds.
- Physically verify returned products and record their condition.
- Update return records in Tally, Google Sheets, and relevant portals.
- Coordinate with warehouse and finance teams for inventory and financial reconciliation.
- Identify recurring return issues and report them for corrective action.
4. Accounting Data Entry
- Record all online sales transactions in Tally.
- Maintain accurate records of invoices, credit notes, debit notes, and payment receipts.
- Update daily sales, returns, settlements, and reconciliation reports in Google Sheets.
- Ensu