o Oversee the installation, maintenance, and management of the malls IT infrastructure, including servers, networks, and security systems.
- Ensure the reliability and security of all IT systems and infrastructure.
- Plan and implement upgrades as necessary.
2. Technical Support:
- Provide technical support to mall staff and tenants, addressing hardware and software issues promptly.
- Manage and resolve IT-related problems in a timely manner.
- Maintain a helpdesk system to track and resolve issues efficiently.
3. System Administration:
- Administer and maintain critical business applications, including retail management systems, POS systems, and customer relationship management (CRM) systems.
- Ensure data backup, disaster recovery, and business continuity plans are in place and regularly tested.
4. Project Management:
- Lead IT projects, from planning and implementation to completion, ensuring they are delivered on time and within budget.
- Collaborate with other departments and external vendors to achieve project goals.
5. Cybersecurity:
- Develop and implement cybersecurity policies and procedures to protect the mall’s digital assets.
- Conduct regular security audits and vulnerability assessments.
- Respond to security breaches and implement corrective measures.
6. Vendor Management:
- Manage relationships with IT vendors, service providers, and contractors.
- Negotiate contracts and agreements to ensure cost-effective and reliable services.
7. Budgeting and Financial Management:
- Develop and manage the IT department’s budget, ensuring cost-effective use of resources.
- Monitor and control expenditures to stay within budgetary constraints.
8. Team Leadership:
- Recruit, train, and supervise IT staff, providing guidance and support for professional development.
- Conduct performance evaluations and implement improvement plans as needed.
- Foster a positive and cooperative team environment.