Position:
Senior Customer Success Manager – (Adobe Learning Manager)
Geo: North America (EST hrs)
Shift Hours: 05:00 PM – 2:00 AM IST
Business Unit: DALP (Digital Advertising Learning Platform)
Location: Bangalore – Work mode Hybrid
Our Company:
At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to engage their customers truly. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day—and we’re the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.
We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you’re passionate about leading from where you sit, join us and structures to make performance sustainable.
Your mission is to deliver an exceptional customer experience by promoting shared goals and driving accountability.
Job Description Summary
Ensures that the customer is satisfied with company projects and services. Works closely with Sales Account Manager and oversees day-to-day relationship with client. Ensures that schedules and budgets are met according to contractual agreements. Works with client to cultivate future projects and qualify new opportunities. Consults with other team members (project management/services/support/customer care) to be sure mutual objectives are met.
The Chance
We are looking for a Techno-functional Customer Success Manager to join our team. Adobe Learning Manager is Adobe’s Learning Management System (LMS), and we are looking for passionate learning technology professionals who will work with our customers to help them derive the best use of the LMS.