- Should be able to manage the day today planning, Operational challenges, problem-solving of external vendors / team.
- Analyse the performance of collection agencies and provide them corrective action for improvement.
- Preparing daily/weekly/monthly reports basis the performance of agencies.
- To ensure delivery of expected collection targets and set high performance levels.
- Should be able to develop the team, to ensure delivery of a consistently superior customer experience and high customer satisfaction levels.
- Delivery of team collection targets, quality, portfolio coverage and productivity targets indicators. People Management, including all HR related issues, as well as staff development.
📌 Senior Team Leader For Recoveries (Gurugram)
🏢 home credit
📍 Gurugram
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.