To ensure exceptional customer experience by managing client relationships, coordinating onboarding, resolving service requests, maintaining accurate customer records, and acting as the primary point of contact for operational and service-related queries.
Key Responsibilities Customer Relationship Management • Serve as the first point of contact for all customer service and operational queries. • Build and maintain solid, long-term relationships with clients. • Ensure timely resolution of customer concerns while maintaining high service standards. • Conduct periodic follow-ups with clients to understand service requirements and improve customer satisfaction.