Key Responsibilities
Technical and Operational Support
- Provide Level 1 and Level 2 support for all HME Solutions hardware, software, and communications components.
- Diagnose and resolve issues involving telemetry units, GNSS/RTK hardware, sensors, in-cab tablets, network devices, and VDL hubs.
- Monitor, assess, and verify system health, connectivity, data integrity, and telemetry flow across fleets and fixed infrastructure.
- Support calibration, configuration, and optimisation of machine-guidance and site communications systems.

Deployment and Commissioning
- Assist with installation and commissioning of onboard hardware for trucks, dozers, excavators, graders, and other fleet assets.
- Support GNSS/RTK base installation and precision machine-control configuration.
- Contribute to the deployment of communication towers, solar platforms, Wi-Fi mesh networks, gateways, and Starlink backhaul systems.
- Produce commissioning documentation, validation reports, configuration records, and deployment artefacts.

Customer Engagement and Field Support




- Serve as the primary technical point of contact for assigned customer sites across Australia, India, and Dubai.
- Deliver structured training—both on-site and remote—for operators, dispatchers, supervisors, and maintenance personnel.
- Provide clear, timely communication on support tickets, system updates, and issue resolution processes.
- Identify optimisation opportunities and contribute recommendations to improve fleet performance and system adoption.

Team Leadership and Internal Coordination
- Mentor and guide junior support personnel, ensuring high-quality troubleshooting and customer outcomes.
- Collaborate with HME Solutions’ engineering teams (software, hardware, firmware, networking) to resolve escalated issues.
- Maintain accurate support logs, Standard Operating Procedures (SOPs), troubleshooting guides, and knowledge base entries.

Key Skills And Competencies
- Robust technical background across mining equip

📌 Technical Support Specialist (Hyderabad)
🏢 HME Solutions
📍 Hyderabad