We know that a business only thrives if our people are thriving. Thats why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you
Siemens Global Business Services (GBS) is a Siemens Service Company that provides cutting-edge digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs.
Youll make a difference by:
- The Helpdesk Executive Sales Support is responsible for providing first-level support to sales teams, customers, and internal stakeholders by resolving product, order, system, and process-related queries.
- Addressing question on access issues (partner academy, Finder, training, High spot)
- Manage and respond to incidents raised by partners and internal stakeholders through designated support channels (e.g., emails, ticketing tools).
- Escalate complex or high-impact incidents to relevant technical or functional teams and ensure timely follow-up until closure.
- Communicate incident status, resolution progress, and expected timelines clearly to stakeholders.
- Identify recurring issues and contribute to continuous improvement by recommending preventive actions and process enhancements.
- Excellent written and verbal communication skills in English prior experience working with international customers will be an added advantage.
- Ability to manage time and load effectively, ensuring adherence to quick turnaround times and performance KPIs.
- A strong team player with a result/solution orientated attitude, quick learning ability, and flexibility to manage deadline-driven tasks.
- The role requires a strong understanding of sales operations, customer (sales channel partners) handlin