Job Title: Customer Support Representative

Location: Vadodara

Timings: US Shift Time

Job Summary

The Customer Service Representative (CSR) Property Management is responsible for delivering exceptional service to tenants, residents, property owners, and vendors across U.S.-based properties. This role serves as the first point of contact for inquiries, service requests, and issue resolution, while supporting day-to-day property management operations. The ideal candidate has robust communication skills, a customer-first mindset, and familiarity with U.S. property management practices and regulations.

Key Responsibilities
- Act as the primary point of contact for tenants, residents, property owners, and vendors via phone, email, and resident portals
- Respond promptly and professionally to inquiries related to leases, rent payments, maintenance, policies, and community guidelines
- Create, track,



and follow up on maintenance and repair work orders with internal teams and third-party vendors
- Coordinate service requests to ensure timely resolution and high resident satisfaction
- Assist with move-in and move-out processes, including documentation, inspections, and tenant communication
- Maintain accurate and up-to-date records in property management systems
- Handle resident concerns, complaints, and escalations with empathy and effective problem-solving
- Support rent collection efforts by answering billing questions and directing tenants to appropriate payment channels
- Communicate property notices, reminders, and policy updates to residents in compliance with U.S. regulations
- Assist Property Managers with administrative tasks, reporting, and operational support

Interested candidates can share CV at [email protected]

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