- Onboard new customers and install software on various devices (PC, tablet, iPad, server).
- Respond to customer support calls and provide timely resolutions.
- Coordinate with customers and internal development teams to ensure smooth implementation.
- Maintain Ecobillz software on customer systems or cloud platforms.
- Track, manage, and close customer tickets using the ticketing system.
- Collaborate effectively with team members and provide regular updates on customer issues.
- Provide training and support to customers on software usage and best practices.
- Document technical processes and customer interactions for future reference.
- Minimum 1 year of IT support experience, with a focus on software installation, configuration, and customer support.
- Strong knowledge of Windows Operating System (Windows 7/10/11 or Windows Server)
and configuration using the control panel, including network setup, printer installation, and driver setup.
- Excellent proficiency in spoken and written English; fluency in Hindi is required.
- Robust communication skills with the ability to explain technical concepts clearly and train junior resources.
- Bachelor s or Diploma in Computer Science, IT, or a related field.
- Added Advantage: Experience with Ubuntu Linux and AWS cloud.
- Added Advantage: Knowledge of the Hospitality segment and exposure to software such as Opera, Micros, or Symphony.
- Added Advantage: Ability to speak English, Hindi, Kannada, and Marathi.