Duty Manager - Terminal Operations is responsible for the overall management and supervision of terminal operations during a specific shift.
This role involves coordinating staff, resolving issues, ensuring passenger satisfaction, and maintaining a safe and secure environment while optimizing operational efficiency.
Key Responsibilities of Role
Terminal Operations Shift Management: - Oversees all terminal operations during the assigned shift, ensuring smooth passenger flow and on-time departures & coordinates with other departments for efficient operations.
- Manages staff schedules and assignments to optimize resource utilization.
Lounge Management and Customer Service: - Delivers exceptional customer service by assisting passengers with their needs and resolving issues promptly & builds positive relationships with passengers to enhance the overall airport experience.
- Assist in the management of reserved lounges, ensuring a high standard of service and a seamless experience for passengers.
Trolley Operations and Asset Management:
- Oversee the management and maintenance of trolley operations, ensuring availability and cleanliness.
- Assist in managing the asset lifecycle, including regular checks and prompt reporting of any defects or damages.
Golf Cart and Inter Terminal Coach Operations: - Coordinate the timely deployment and protected operation of golf carts and inter-terminal coaches.
- Ensure service levels are met, track performance scores, and address any complaints or operational issues promptly.
Staff Supervision: - Provides leadership and guidance to the terminal operations team during the shift & monitors staff performance and addresses issues promptly.
- Ensures adherence to operational procedures and standards among staff members.
Vendor Management: - Manage operational aspects related to vendor management, golf cart management, baggage and shopping trolley management, Baggage Handling System (BCS) management, and inter-terminal coach