JOB SUMMARY

We are seeking a highly skilled and experienced Senior Citrix Engineer (L3) to provide advanced technical support, administration, and engineering services for Citrix environments within a 24x7 managed services organization. The ideal candidate will possess deep technical expertise in Citrix Virtual Apps and Desktops, Citrix Cloud, Citrix Client (NetScaler), and supporting infrastructure technologies.

The Senior Citrix Engineer will act as the highest level of technical escalation for complex incidents, problem management activities, infrastructure upgrades, and service improvement initiatives. The role requires close collaboration with cross-functional teams to ensure the availability, performance, security, and reliability of Citrix services.

MAIN RESPONSABILITIES OVERVIEW:
Technical and Operational Responsibilities
- Provide Level 3 support and technical escalation for Citrix Virtual Apps and Desktops (CVAD) environments.
- Administer and support Citrix Cloud, Citrix DaaS, StoreFront, Delivery Controllers, Citrix Director, Citrix Studio,



and Workspace Workplace Management (WEM).
- Troubleshoot and resolve complex Citrix infrastructure, application delivery, profile management, and user experience issues.
- Manage Machine Creation Services (MCS), Provisioning Services (PVS), and image lifecycle management.
- Administer and support Citrix Client (NetScaler), including load balancing, Gateway, SSL certificates, authentication, and traffic management policies.
- Perform Citrix platform upgrades, migrations, patching, and lifecycle management activities.
- Analyze and resolve performance issues impacting Citrix sessions, VDAs, applications, and user experience.
- Support profile management technologies including Citrix Profile Management, FSLogix, and Microsoft roaming profiles.
- Conduct root cause analysis (RCA) for major incidents and implement long-term corrective actions.
- Implement and maintain Citrix security best practices, hardening standard

📌 Citrix Admin (Noida)
🏢 Diverse Lynx
📍 Noida