About Air Freight Operations
The Air Freight Operations team plays a pivotal role in managing the import and export of goods by air. Their primary objective is to create and maintain productive processes, guaranteeing the seamless movement of goods by collaborating with Airline partners, Procurement and Capacity management, network offices, vendors, and customs brokers, ultimately contributing to profitability.

Job Summary
As the Manager of Air Freight Import Operations, your role involves overseeing and improving operational activities related to Air Freight Import. Your primary focus will be aligning with the business strategy, which includes developing and implementing strategic plans to optimize import operations. Additionally, you will be tasked with fostering a culture of operational excellence, optimizing resources, delivering exceptional customer experience, and maximizing profitability while ensuring strict compliance with industry regulations.

Key Responsibilities
Operational Excellence
- Ensure cost-effective,



high-quality air import operations processes and drive volume growth.
- Plan and deploy human resources and capital in an optimized manner to manage business cycle peaks and lows.
- Implement CW1 Best Practices, utilizing tools such as search grid, edocs, task, Auto Rating, Auto Costing, and E-Booking.
- Procure and utilize optimal airline capacity through network offices.
- Encourage consolidations to focus on specific sectors.
- Taking charge of supervising the team members for all relevant operations, efficiency optimization, and upholding the standards outlined in the 'one file, one operator' methodology.

Stakeholder Management
- Manage customer relationships and address grievances.
- Take responsibility for overall billing quality and timeliness, driving Operational Hygiene to achieve maximum results in KPIs.
- Manage relationships with multiple carriers, vendors, customs brokers, Terminal Custodians, and network partners.
- Mentor and manage

📌 Manager - AFR Import Operations (Mumbai)
🏢 DHL Global Forwarding
📍 Mumbai