Company Description

Publicis Re:Sources is at the core of Publicis Groupe, the world's largest communications company. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients.

Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,000+ employees in over 55 countries. We provide technology solutions and business services, including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management, information security, and global mobility — supporting 110,000+ employees across the Publicis Groupe network. Our people are at the center of everything we do, bringing curiosity, collaboration, and a commitment to excellence to their work every day.

Learn more about Publicis Re:Sources and the Publicis Groupe agencies we support at publicisresources.com
Overview

Technical Support with ownership for L1 operations, escalation handling, SLA performance, quality governance, process adherence,



team enablement and AI-enabled service improvement through automation, ticket intelligence and knowledge management.
Responsibilities

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.

• 4+ years of experience in IT Service Desk, Technical Support, ID Provisioning, Identity & Access Management or related IT operations.

• Solid hands-on understanding of Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, Exchange Online and standard enterprise collaboration tools.

• Working knowledge of Active Directory, Azure Active Directory / Microsoft Entra ID, account lifecycle management, MFA, SSO, mailbox support and access governance processes.

• Basic understanding of Artificial Intelligence (AI) and Generative AI tools, including their business applications, benefits, limitations, and associated security, privacy, and complian

📌 Senior Associate IT Support (India)
🏢 Publicis Groupe Holdings
📍 India