Key Responsibilities:

Handle customer queries and support requests across calls, WhatsApp, and email with speed and clarity

Respond to inbound leads from Meta, Google, organic traffic, and offline events

Clearly explain Barosi’s milk products, sourcing, perks, and subscription plans

Drive trial sign-ups and convert trial users into active, long-term subscribers

Proactively follow up with trial customers to understand experience and close subscriptions

Communicate ongoing offers, discounts, and seasonal promotions in a way that feels helpful, not pushy

Build strong relationships with customers to improve retention and repeat business

Capture customer feedback, buying objections, and common questions, and share insights with marketing and product teams





Suggest improvements in customer communication and sales processes based on on-ground experience

Requirements

1–2 years of experience in inside sales, or customer-facing roles (FMCG or food industry preferred)

Strong verbal and written communication skills with a customer-first mindset

Comfortable handling multiple inbound channels and managing follow-ups.

Basic working knowledge of CRM tools is an advantage.

Detail-oriented, persuasive, and genuinely interested in helping customers make the right choice.

📌 Customer Support (Gurugram)
🏢 Barosi
📍 Gurugram