What You Will Do:
- Investigate suspicious transactions across fiat and cryptocurrency channels
- Perform end-to-end fraud analysis, including behavioral analysis and transaction pattern review
- Handle crypto fraud cases such as Wallet tracing, Scam/Phishing investigations and Unauthorized access / account takeovers
- Use blockchain analytics tools (e.g., Chainalysis, TRM Labs, Elliptic)
- Manage end-to-end chargeback lifecycle (Visa, Mastercard, Amex)
- Analyze disputes, prepare representments, and reduce chargeback ratios
- Identify trends and root causes to minimize fraud-related disputes
- Collaborate with payment processors and acquiring banks
- Monitor real-time alerts and fraud queues
- Recommend and implement fraud rules, thresholds, and controls
- Support fraud strategy optimization and loss prevention initiatives
- Prepare fraud reports, dashboards, and insights for leadership
- Communicate findings with internal stakeholders (Risk, Compliance, Ops)
- Work closely with product and tech teams for fraud tool enhancements
What You Will Need:
- Minimum 5+ years in Fraud Risk / Financial Crime / Chargebacks, with hands-on experience in cryptocurrency fraud investigations
- Robust understanding of Crypto ecosystems & blockchain transactions
- Card payment systems & chargeback frameworks
- Experience with:
Fraud tools (e.g., Actimize, Sift, Riskified, Featurespace)
- Blockchain analytics tools (Chainalysis, TRM Labs, Elliptic)
- Excellent communication and reporting skills
- Strong attention to detail and decision-making ability
- Ability to work in a fast-paced, high-risk environment
What Would Be Nice To Have:
- Experience in FinTech / Crypto exchanges / Payment gateways
- Must have a bachelor's degree in any stream from a recognized university
- Must have minimum 2 years of experience into Crypto ecosystems & blockchain transactions in addition to Card payment systems & cha
📌 Senior process associate (Chennai)
🏢 Guidehouse India
📍 Chennai
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