Job Description
Staff Data Platform Engineer
(DevOps-focused)

What We Are Looking For
Our Enterprise Data & Analytics (EDA) is looking for an experienced Staff Data Platform Engineer to join our growing Platform engineering team. You’ll work in a cooperative Agile environment, driving innovations in data infrastructure that not only powers advanced analytics but also lays the foundation for AI and machine learning integration across Zendesk’s data platform.

About The Team
We are a newly formed Data Platform Team here in Pune dedicated to developing and maintaining Zendesk’s data platform that powers next‑generation reporting and analytics across the product portfolio. As a Staff Data Platform Engineer, you will work on designing and developing advanced data infrastructure that power the Zendesk Data Platform.

Data is at the heart of Zendesk’s business—this is a high-impact, high-ownership role with broad technical and organizational influence.

What You Get To Do Every Single Day
- Lead architecture and roadmap




- Define and evolve the end-to-end data platform architecture across ingestion, transformation, storage and governance.
- Establish standardized data contracts, schemas, documentation, and tooling that improve consistency and reduce time-to-data for analytics and product teams.
- Lead build-vs-buy evaluations and pilot new technologies to improve reliability, speed, or cost.
- Deliver platform capabilities at scale
- Design and deliver secure, and highly-available data services and pipelines handling large-scale, mission-critical workloads.
- Establish SLOs/SLIs for data pipelines, implement robust observability (metrics, tracing, alerting) and incident response.
- Raise the engineering bar
- Define standards for data modeling, testing (unit/integration/contract), CI/CD, Infrastructure as Code, and code quality; champion reproducibility and reliability.
- Conduct deep root cause analyses; drive systemic fixes that improve resilience and developer experie

📌 Staff Data Platform Engineer (Pune Division)
🏢 Zendesk
📍 Pune Division