This role is responsible for effectively planning, coordinating, and directing large-scale delivery teams and cross-functional enabling teams.
Specifically focused on Hospital Billing / Acute Care Payment Posting, the AVP ensures flawless financial clearance, high-velocity cash application, and precise reconciliation of complex institutional accounts, government/commercial payer streams, and clearinghouse interfaces.
Key Responsibilities:
Process:
- Drive teams to meet SLAs/metrics via resource optimization, action plans & performance
reviews
- Ensure Quality norm adherence; identify process issues impacting delivery or client business
- Course-correct delivery proactively analyze metrics trends, escalations, client feedback &
strategy
- Own escalations and opportunities from clients / Client Services / market leader
- Identify and fix root causes of issues
- Raise engagement & delivery quality to operate as a partner, not a vendor
- Become a healthcare / RCM expert with a robust focus on Hospital Billing / Acute Care to
enable deep client value conversations
- Manage VOC & CSAT through governance, timely issue detection/prevention, aligned to client
goals
- Partner with Solutions, Implementation & Client Services on client startup through steady state
- Maintain the Standard Operating Document; deviate only with written client approval
- Be proficient in SOW/contract nuances for accounts managed
- Understand RCM business economics & levers; build forecasts and account growth plans
- Maintain and improve delivery efficiency across managed functions
- Drive self-disruption via technology, PI/PE interventions
- Identify automation opportunities to improve efficiency & quality
- Execute org-level operational/process efficiency initiatives; review gap-to-goal with PI
📌 Director/Associate Director (Chennai)
🏢 IKS Health
📍 Chennai
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