Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

ServiceNow is currently seeking a highly driven Senior Cash Collections Analyst, based in our Hyderabad office. This role requires a solid background in Accounts Receivable and Cash Collections, with the ability to manage complex customer portfolios, drive cross-functional collaboration, and support strategic initiatives across the Order Processing Team, Sales, Sales Operations, Tax,



and other business functions. The ideal candidate will demonstrate strong analytical skills, leadership capabilities, and a continuous improvement mindset while delivering an exceptional customer experience.

What you get to do in this role:
- Manage a portfolio of strategic and complex customer accounts, ensuring timely collections while maintaining strong customer relationships.
- Be responsible for core AR activities including Cash Collections, Query Resolution, Dunning, Reconciliations, and Reporting.
- Analyze customer accounts to identify delinquent balances, resolve payment disputes, and drive collection efforts through phone, email, and written communication.
- Conduct proactive follow-up on customer payments to ensure cash is collected by the due date, minimizing DSO and reducing aged receivables.
- Partner closely with Sales, Sales Operations, Order Management, Tax, Legal, and other internal stakeh

📌 Senior Cash Collection Analyst (Hyderabad)
🏢 ServiceNow
📍 Hyderabad