ForagerOne is helping to connect researchers with relevant AI projects. You will apply your subject-matter expertise to help train and improve AI systems, collaborate with leading teams, and contribute to the next generation of AI systems in your area of expertise.
Mercor’s Talent Success team is hiring Our Talent Success team is responsible for ensuring everyone using our platform has a delightful experience end to end, from applying to job listings, taking our AI-led interviews, accepting offers on our platform, and getting paid for their hard work.
About the Role
Mercor has thousands of users joining the platform each week to interview for different roles our clients have posted. When they run into issues or have questions and reach out for help, you will be responsible for giving them a speedy and delightful experience.
You will work directly with our engineering team, triaging and investigating bug reports so being super savvy with modern websites and issues SaaS-type applications run into will come in handy.
Since your conversations with the talent applying on our platform will often be the first interaction someone has with Mercor, maintaining an enthusiastic, upbeat tone while writing at native English level proficiency is significant. We use a lighthearted and informal tone in our support communication while at the same time being very professional and precise in our replies.
Note: This is a remote, 6-day/week role requiring substantial overlap with Pacific Time (PT/PST) working hours.
Key Responsibilities
Investigate talent-reported issues end-to-end: reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects.
Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior.
Triage with sound judgment — escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance.
Surface systemic
📌 Customer Success Engineer (New Delhi)
🏢 ForagerOne Research Jobs
📍 New Delhi
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