We are looking for an experienced ServiceNow ITOM Developer who can take ownership of IT Operations Management capabilities and drive end-to-end implementation, enhancement, and optimization. The ideal candidate should be hands-on, comfortable working independently, and capable of designing scalable ITOM solutions aligned with business needs.
Key Responsibilities
- Define and implement ITOM policies and standard operating procedures (SOPs) to ensure consistent and efficient operations.
- Design and build integrations to onboard new monitoring tools into ServiceNow Event Management (EM).
- Configure and manage Event Management, including event rules, alert correlation, CI binding, and incident routing.
- Work extensively with Flow Designer to automate processes and improve operational efficiency.
- Implement and manage Agent Client Collector (ACC) for data collection and monitoring.
- Leverage Metric Intelligence to enable proactive monitoring and anomaly detection.
- Develop and maintain server-side scripts (Business Rules, Script Includes, etc.) to support custom requirements.
- Ensure effective use and configuration of ITOM plugins
- Collaborate with cross-functional teams to align ITOM solutions with business and operational goals.
- Troubleshoot and optimize existing implementations for performance and reliability.
Required Skills & Experience
- 6+ years of overall IT experience with solid expertise in ServiceNow ITOM.
- Proven experience in Event Management (EM), including event ingestion, alert rules, and CI binding.
- Hands-on experience in integrating external monitoring tools with ServiceNow.
- Strong knowledge of Flow Designer and workflow automation.
- Experience working with Agent Client Collector (ACC).
- Solid understanding and practical exposure to Metric Intelligence.
- Strong scripting experience (JavaScript) on the ServiceNow platform.