Lodging & Food Avail

Should speak, write & understand, English, Hindi & Odia.

Job Description – Guest Relationship Executive (GRE)

Position: Guest Relationship Executive (Male/Female)

Department: Guest Relations / Hospitality

Location: Health & Wellness Resort

Job Summary

The Guest Relationship Executive (GRE) is responsible for ensuring a seamless and delightful guest experience from pre-arrival coordination to departure, while maintaining strong coordination with transport, medical, hospitality, and support teams.

Key Responsibilities

Pre-Arrival Coordination

Contact scheduled guests prior to arrival and confirm visit details.

Verify travel mode (Flight/Train/Bus/Personal Vehicle) and arrange pick-up/drop coordination with the transport team.

Coordinate appointments and special requirements before arrival.

Guest Reception & Check-in

Welcome guests with a bouquet/welcome drink and ensure a warm hospitality experience.

Verify guest identity and booking details.

Confirm room allocation (Standard/Deluxe/Suite, etc.) and coordinate luggage transfer to rooms.





Resort Orientation & Guest Engagement

Introduce guests to resort facilities through battery/golf cart tours.

Explain dining areas, fitness zones, walking tracks, recreational activities, bonfire sessions, and engagement programs.

Ensure guests remain comfortable and actively engaged during their stay.

Medical & Interdepartmental Coordination

Coordinate with doctors and inform them about new guest consultations, health concerns, and appointment schedules.

Liaise with housekeeping, transport, F&B;, medical, and other departments to ensure smooth guest services.

Feedback & Relationship Management

Collect regular guest feedback regarding food quality, room service, medical consultation, and overall experience.

Identify improvement areas and ensure prompt resolution of guest concerns.

Maintain positive relationships with both recent and repeat guests.

MIS & Reporting

Maintain daily records of gu

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