Job Overview
The Zonal Account Manager will be responsible for managing and driving business growth within the South Zone, focusing on developing and maintaining solid relationships with Dental Service Organizations (DSOs) across the region. This role will involve a combination of strategic account management, sales growth, customer support, and collaboration with internal teams. The Zonal Account Manager will report to the Key Account Manager (DSO) – India (with a dotted line reporting to Zonal Head, South Zone) and will implement the company’s regional strategy while aligning with national business objectives.
Key Responsibilities
- Account Management & Relationship Building: Manage and nurture key relationships with DSOs in the South Zone. Act as the primary point of contact for all client inquiries and issues, ensuring high customer satisfaction and long-term partnerships.
- Sales & Business Development: Drive sales growth by identifying opportunities within existing accounts, developing new business, and ensuring the region meets the revenue targets.
- Strategic Account Plans: Develop and execute tailored account plans for each DSO, ensuring that the company’s solutions align with client needs and objectives. Focus on both short-term wins and long-term relationship-building.
- Contract Negotiation & Renewals: Lead contract negotiations, including pricing, terms, and conditions, with DSOs. Ensure the successful renewal and expansion of service agreements.
- Customer Support & Satisfaction: Ensure prompt and effective resolution of client issues, acting as a key resource to enhance the client experience. Collaborate with internal teams to deliver exceptional service.
- Collaboration & Coordination: Work closely with the Key Account Manager (DSO) - India, marketing, product development, and customer service teams to align on regional strategies, share insights, and ensure clients’ needs are met effectively.
- Market Intelligence & Reporting: Monitor market trend