Summary
Position Summary
Specialist Manager, IT Services Management
The team
Deloitte Technology's USI organization delivers enterprise technology services that keep Deloitte running globally. As a Service Orchestration Lead Analyst, you'll be part of a close-knit USI team working in direct partnership with the USI Manager and US-based counterparts to ensure smooth, 24/7 service operations. This is an excellent opportunity to build deep expertise in ITSM, service governance, and enterprise operations — with a explicit path to grow within the Service Orchestration function.

As a Manager, Service Orchestration (USI), you will:
- Lead USI-based service orchestration operations, managing ticket intake, triage, routing, and escalation handling across DT Global, Core, GCC, and EOX/CXO support organizations
- Serve as the primary operational point of contact for cross-regional coordination between USI and US-based service orchestration teams, ensuring consistent processes and handoff standards
- Monitor ticket flow, SLA compliance, and service health metrics across USI operations,



proactively identifying risks and driving resolution of bottlenecks
- Support the development and maintenance of operational dashboards and reporting, providing leadership with real-time visibility into service performance and workload trends
- Identify and support opportunities for process automation, self-service adoption, and workflow optimization within the USI service environment
- Lead and develop the USI service orchestration team, including the USI Lead Analyst, fostering a culture of accountability, continuous improvement, and operational excellence

Preferred Skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple task

📌 Specialist Manager, IT Services Management (Hyderabad)
🏢 Deloitte
📍 Hyderabad