Key Responsibilities
Service Desk :
- Perform single point of contact for business into IT for all kind of issues, request and enhancements.
- Attain ownership to every item and hold the business informed for entire live time of incident or request.
- This involves providing information about outages or known errors to users and management.
- Provide first level support for infrastructure and application issues during agreed business hours.
- Record all incidents in English with BSS standard problem management tool.
- Deliver input to set up of Interfaces with second level support groups to hand over incidents when they could not be resolved by service desk.

Desktop Services
- Execute Hardware Problem Management for all kind of second and third level hardware support in case of incidents and problems.
- Perform Software distribution for all BSS packages ready for the area.
- Perform Printer Server support and Print Queue Operating.
- Perform Printer Management which oversees proactive service to all Standard network printers and keep the installed landscape up to date.




- Perform provision of hardware and services in all kind of installation, move, add and changes. This includes management of HW stock to guarantee delivery within SLA targets as well as decommissioning of HW.
- Attend Service Delivery projects with more than 2 days effort.

Asset Data Operating
- Execute asset receipt for IT equipment by checking quantity and correctness of corresponding data like user and location.
- Perform control and maintenance of asset data and the provision of released standard asset reports to support IT-services and to inform the customers.

Knowledge Management
- Create documentation of every solution that is unique in the Service Delivery share point to be looked up for further incidents as well as deputy purposes.

User Admin
- Perform user administration service for all kind of creating, changing and deleting user accounts and providing access for all infrastructure rela

📌 IT Service Delivery Officer (Mumbai)
🏢 RAPSYS TECHNOLOGIES PTE
📍 Mumbai