*Guest Experience & Relationship Management*
- Welcome guests warmly and ensure a seamless dining experience from arrival to departure
- Build strong guest relationships through attentive, personalized service and proactive engagement
- Present the menu confidently, explain dishes, ingredients, beverages, and specials, and provide recommendations based on guest preferences
- Monitor guest satisfaction throughout their visit and address concerns professionally and promptly
- Handle guest feedback and special requests effectively
- Escalate guest complaints or operational issues to the shift supervisor or manager when required
*Floor Service*
- Ensure exceptional service standards are consistently maintained at assigned tables/section
- Accurately take food and beverage orders and enter them into the POS system
- Coordinate effectively with kitchen and service teams to ensure timely order preparation and delivery
- Ensure food and beverages are served according to restaurant service standards while maintaining presentation quality
- Ensure all guest requests are handled promptly and efficiently
*Sales & Upselling*
- Promote monthly/seasonal specials, signature dishes, desserts, and beverages
- Upsell menu items to enhance the guest experience and increase sales
- Encourage repeat visits through exceptional hospitality and relationship-building
*Restaurant Operations*
- Ensure tables, dining areas, and service stations remain clean, organized, and fully stocked
- Regularly replenish water, condiments, cutlery, and table essentials
- Assist with opening and closing duties as assigned
- Adhere to hygiene, food safety, and company SOPs at all times
- Ensure guest-facing areas consistently reflect Perilicious' service and presentation standards
*Teamwork*
- Support colleagues during daily operations and busy service periods
- Maintain a positive and qualified attitude with
📌 Team Member/GSA (Gurugram)
🏢 DRNKHUB FOODS
📍 Gurugram
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