About the Role As an IT System Administrator / Senior System Administrator, you'll be the backbone of CoinDCX's internal technology ecosystem, ensuring our employees have a secure, reliable, and seamless IT experience every day. This role goes beyond resolving technical issues; you'll help build scalable IT operations, strengthen endpoint security, streamline identity and access management, and continuously improve how technology enables our teams. If you enjoy solving complex technical challenges while creating long-term operational excellence, this role offers an prospect to make a meaningful impact in one of India's fastest-growing fintech organizations.
What You'll Do
- Own end-to-end endpoint support by troubleshooting hardware, software, operating system, and network-related issues across Windows, macOS, iOS, and Android devices.
- Deliver exceptional L1 IT support by resolving user issues efficiently while ensuring an outstanding employee experience.
- Manage employee onboarding and offboarding by provisioning devices, accounts, application access,



and ensuring secure deprovisioning.
- Administer Identity Access Management (IAM), MDM platforms, and SaaS applications to maintain secure and compliant user access.
- Drive incident, change, and asset management processes while maintaining accurate documentation, SOPs, and ticketing records.
- Monitor system health, analyze recurring issues, and implement permanent solutions that improve IT reliability and operational efficiency.
- Collaborate with internal teams and L2/L3 support to resolve complex technical issues while ensuring timely communication with stakeholders.
- Support network infrastructure, wireless access points, antivirus solutions, and endpoint security initiatives to maintain a secure workplace.

You'll Excel in This Role If You Think proactively and focus on preventing issues rather than simply resolving them. Have a strong ownership mindset and consistently deliver reliable IT support. Enjoy

📌 Senior IT Administrator (Mumbai)
🏢 Coindcx
📍 Mumbai