1. Role Summary

Owns end-to-end procurement, commercial negotiation, and vendor governance for SaaS/software, AI/model infrastructure, and hardware/data-center procurement across the business. Acts as the single point of accountability for procurement strategy, contract structuring, and negotiation leverage partnering with Legal, InfoSec, Finance, and Engineering to drive budget accountability, risk reduction, and measurable cost savings. Operates with full ownership: identifies the right products/vendors from minimal requirement input, structures the commercial approach, and closes it end-to-end within internal financial controls.

2. Key Responsibilities
- Identify vendors lead commercial negotiations end-to-end for SaaS, AI Infra, IT/Infosec, Data Centre, Virtualization infra, SBC etc - securing rate reductions, improved payment terms, and SLA/warranty commitments - Including both capex and subscription SKU s
- Structure RFPs across commitment terms and volume tiers to benchmark rate-vs-lock-in trade-offs; negotiate take-or-pay/minimum-commitment exposure, overage structures,



and SLA/latency terms for real-time production workloads.
- Coordinate cross-functional MSA redlines with Legal, InfoSec, and Data Privacy through to signature.
- Identify and flag vendor risk (e.g., single-vendor concentration on security-critical tools, reseller stability, contract auto-renewal traps) and drive consolidation opportunities across the portfolio.
- Own vendor SLA and warranty due diligence extracting binding RMA/DOA turnaround times, support escalation paths, and license-tier confirmations and PO release.
- Own Post-contract activities - License audit / true-up risk (SaaS) / consumption audits, Invoice vs contract reconciliation, Warranty/RMA claim ownership through resolution, Asset / entitlement inventory (SaaS seats, SBC capacity etc)
- Build and maintain a renewal tracker covering owner, cost center, PO status, renewal date, and savings realized and build budget vs. actu

📌 Lead - Business Operations (Bengaluru)
🏢 Exotel
📍 Bengaluru