The Manager, SRE will lead reliability and automation efforts for a focused set of Vertafore products or platforms (e.g., AMS360 & Sagitta OR CI/CD platform services). This role ensures operational excellence through SLIs/SLOs, monitoring, and automation, while managing a team of engineers.
Key Responsibilities
- Product Reliability
- Own SLIs/SLOs and monitoring for assigned products or platforms.
- Implement observability tools and dashboards for proactive performance management.
- CI/CD & Automation
- Manage build/release pipelines and provisioning automation for assigned scope.
- Reduce operational toil through scripting and automation-first practices.
- Incident Response
- Lead on-call rotations; ensure timely resolution and root cause analysis.
- Collaboration
- Work with Directors and VP, SRE to align reliability initiatives with organizational goals.
- Partner with Cloud Ops for infrastructure readiness and patching coordination.
- Team Development
- Mentor engineers; foster a culture of reliability and continuous improvement.
Qualifications
- 12+ years in SRE or DevOps roles
- Hands-on experience with CI/CD tools (GitLab, Jenkins, OctopusDeploy).
- Strong AWS and Infrastructure-as-Code skills.
- Excellent incident management and communication skills.
Why Vertafore is the place for you:
*Canada Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- Medical, vision & dental plans
- Life, AD&D;
- Short Term and Long Term Disability
- Pension Plan & Employer Match
- Maternity, Paternity and Parental Leave
- Employee and Family Assistance Program (EFAP)
- Education Assistance
- Additional programs - Employee Referral and Internal Recognition
Why Vertafore is the place for you:
*US Only
- The opportunity to work in a space where contemporary technology meets a stable and vital industry
- We have a Flexible First work environment Our North America team members use our offices for collaboration, community and team-build