We are seeking a agile Operations Executive to join our team. They will manage stock levels, handle procurement of packaging materials, and resolve payment gateway and shipping partner issues. Responsibilities also include export documentation, e-invoicing, and collaborating with the sales and production teams to ensure smooth operations and customer satisfaction while staying updated on product knowledge and industry trends.
Key Responsibilities:
- Order Management:
- Efficiently process orders and coordinate with the production team to ensure timely delivery.
- Assist in estimating timelines for order completion and delivery.
- Manage and update our Returns Center to efficiently process returns
- Shoulder responsibility to execute urgent and custom orders taken by the sales team and upon customer request.
- Be adept at Excel to analyse and organise sales data to place jobbing orders on a regular basis to contractors
- Procurement:
- Keeping tabs of consumables that go into the packaging of the product and coordinating with the suppliers for the same
- Payment Gateway & Shipping Partner Concerns:
- Coordinate with our partner gateways to resolve cases and chargebacks raised by customers via email.
- Coordinate with logistics POCs via call/email to resolve RTO/Shipment lost or related concerns
- Logistics Paperwork:
- Handle export documentation for parcels shipped from the factory, ensuring compliance with international shipping regulations.
- Working on e-invoicing and e-way bill generation: shall be trained for this entire section.
- Stock Coordination:
- Liaise with the factory to manage product stock levels and ensure prompt production when items are low.
- Provide reports to the production department to maintain minimum stock at all times.
- Maintain and update an inventory count on a weekly basis and create stock transfers when shipping parcels to various internal locations.
- Team Collaboration:
- Collaborate with the production and sale