The Senior Problem Manager plays a vital role within the Product Technology Group by reinforcing best practices while mitigating risks of introducing recent technology services. As part of the Change Management Team you will ensure changes are appropriately and accurately logged, reviewed and approved, while maintaining and enforcing the processes and procedures that govern
ITSM Change Management
. The Change Manager will interact with and drive communication and planning across Leadership, Project, Business, Compliance and Technical teams. As a partner to the Problem Management team, you will support the Problem Management process by advising on documentation requirements, process expectations and best practices as needed.

What You’ll Do
- Receive and maintain a record of all technical change requests, ensuring records provide complete information as is required for quality assurance testing, deployment planning, roll back processes and risk mitigation.




- Monitor change requests for scheduling conflicts with other changes and business events; providing oversight of change implementation and coordination and monitor open change requests for missed target dates and other exceptions.
- Oversee the change review and approval process with technical teams and business stakeholders to ensure that all impacted systems, subsystems and functions are aware of proposed change(s) and engaged with the review/approval process.
- Schedule and host meetings including facilitating conversation around planning, execution, and post-change validation.
- Manage communications to internal stakeholders and external customers about upcoming changes/maintenance work.
- Monitor and govern compliance with the Change Management Process by maintaining and enforcing the processes and procedures that govern management of the RDO Change Management Standards, Policy and Procedures.
- Advise on documentation requirements, process expectations and best practices related to the Problem Management proces

📌 Problem Manager, Senior (Hyderabad)
🏢 Blackbaud India
📍 Hyderabad