As an Associate Manager Vending Operations you will be responsible for overseeing the day-to-day operations of SmartQs vending business across multiple client locations. The role requires driving operational excellence, inventory management, field team performance, preventive maintenance, and client satisfaction while ensuring adherence to operational SLAs and business objectives.
- Manage end-to-end operations of vending machines across assigned client locations.
- Ensure high machine uptime through preventive maintenance and timely breakdown resolution.
- Oversee inventory planning, stock replenishment, and minimize stock-outs across vending machines.
- Coordinate with warehouse, procurement, logistics, and maintenance teams for uninterrupted operations.
- Lead and manage field executives, refill staff, and service technicians to achieve operational KPIs.
- Monitor vending sales, inventory movement, machine performance, and operational dashboards.
- Conduct regular audits to ensure compliance with operational SOPs, food safety, and hygiene standards.




- Resolve client escalations promptly and maintain strong relationships with key stakeholders.
- Track service requests and ensure SLA adherence for maintenance and issue resolution.
- Analyze sales and consumption trends to optimize product assortment and inventory levels.
- Drive cost optimization initiatives and improve operational efficiency.
- Support recent machine deployments, client onboarding, and expansion projects.
- Prepare daily, weekly, and monthly MIS reports for management review.
- Ensure compliance with company policies, statutory requirements, and safety standards.

Qualifications
- 2 4 years of experience in operations management.
- Bachelor s degree in business administration, Operations, Supply Chain, Hospitality, Engineering, or a related field.
- Experience in vending operations, retail operations, food service, FMCG distribution, quick commerce, or facility management is preferred.
- Experience i

📌 Associate Manager Vending Operations (Pune)
🏢 Bottle Lab Technologies
📍 Pune