Role Overview

We are looking for a detail-oriented Back Office Operations Executive responsible for managing operational processes, onboarding support, transaction processing, and post-service assistance across multiple business verticals. The role involves coordinating with customers, internal teams, and external stakeholders to ensure smooth operations, accurate documentation, timely issue resolution, and compliance with internal processes in a quick-paced multi-brand environment.

Key Responsibilities:
- Handle end-to-end operational workflows including onboarding support, documentation verification, transaction processing, and post-service assistance.
- Verify customer details, KYC documents, and other required records received from Sales or platform channels.
- Process, track, and maintain operational records, transactions, requests, and service updates across business functions.
- Act as the first point of contact for customer, seller, or partner queries related to products, services, and operational processes.
- Coordinate with Sales teams for onboarding status,



customer communication, and follow-ups.
- Coordinate with Accounts for payment status, commissions, settlements, refunds, payouts, and financial clarifications.
- Work closely with Back Office and Operations teams for account updates, documentation corrections, and process execution.
- Coordinate with IT/Platform teams to resolve dashboard, system, access, or technical issues.
- Maintain accurate data entry, operational trackers, transaction records, and documentation.
- Monitor operational workflows and escalate delays, discrepancies, technical issues, or service gaps whenever required.
- Provide post-service support including updates, corrections, service requests, and issue resolution.
- Track operational KPIs, recurring issues, customer feedback, and share operational reports or process improvement suggestions.
- Ensure compliance with internal policies, documentation standards, and operational pr

📌 Back Office Support Executive (Ahmedabad)
🏢 Aavak Retail Private
📍 Ahmedabad