">ServiceNow Developer
- 5-8 Years
- Bengaluru
- ITSM
Job Title: Service Now Developer
Function: TSE
Location: Bengaluru
Reports To: Manager / TSE
Team Alignment: Part of the TSE team, dedicated to driving initiatives for Contact Centre
About the Role
We are looking for a highly experienced ServiceNow Developer that can thrive in a challenging and rewarding setting. This ServiceNow Developer is responsible for applying innovative technical solutions to business processes, maintaining applications, consulting with business analysts and/or project managers to develop technical solutions, developing design and functional specifications, performing pre-implementation training, and providing post-implementation support.
Key Responsibilities
Customer-facing technical consulting experience with ServiceNow
Experience developing on SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing ITIL processes
ServiceNow platform development
ServiceNow administration
Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow
End-to-End Service Catalog development and complex workflows
Applies innovative technical solutions to business and the application processes
Defines and documents procedures for processes and workflows
Works on multiple projects as a project team member, occasionally as a project leader
Responsible for troubleshooting problems as reported by users
Supports Web access and electronic messaging services and maintains a secure systems environment
Communicates effectively with management and other members of the project
Integration of disparate systems using SOAP and REST APIs
Mid-Server Configuration (to facilitate REST calls); CMDB configuration and integration
Creation of Web Service for data integration
Additional duties as assigned and defined by management
Qualifications Experience
5+ years ServiceNow development experience with Bachelor s Deg