The opportunity

Hitachi Energy Transformers- Business Solutions IT Organization is seeking a Factory Site IT Delivery Specialist for India / Mysore who will provide overall service delivery to the site to drive value and business growth to the business. as Site IT Service Delivery Specialist, you are responsible for building and providing specific IT Solutions/Services interfacing the business, consulting with the Site BU leads, business application owners and IT stakeholders on IT-related topics. Role is responsible for ensuring all IT infrastructure and applications are delivered to the site as well as management of Ticket Management and Escalations. The Site IT Service Delivery Specialist is the key point of escalation and is accountable for local business relationship management for IT service performance; you are responsible for aggregating demand for recent and improved IT services required by the business and ensuring overall business satisfaction with IT services.

In this role, you lead site IT professionals, managing vendor relationships,



and ensuring that service delivery processes and procedures are followed to meet the organizations objectives.

How you ll make an impact
- Lead the Site IT team/ resources in the factory or Hitachi Energy site
- Act as a point of contact for IT supplier and CDC teams for IT related topics
- Ensure the Ticket Mgt, Ticket Triage and Escalation
- Provide Infrastructure support/ delivery onsite
- Maintain Goverce and security onsite
- Collect and manage the demand business requirements for factory / office
- Provide IT Build project management
- Provide a first line support and goverce for applications
- Ensure OT Asset IT/OT Cybersecurity operational management
- Ensure First response for Cybersecurity emergency
- Plan and manage factory/ site IT Budget and cost control
- Ensure Machine Connectivity with network core switches.
- Manage s vendor coordination and network connectivity. (PLC programming out of scope)
- Ensure acc

📌 IT Service Delivery Specialist (Mysuru)
🏢 Hitachi Energy
📍 Mysuru